Frequently Asked Questions

GENERAL INFORMATION

Grubhub for Restuarant is a great resource for independent restaurant operators looking to learn the latest topics in the restaurant industry and at Grubhub. You can access free resources and articles on the latest trends in the restaurant industry as well as easily sign up to become a Grubhub restaurant partner

Additionally, Grubhub for Restaurants is also a self-service tool for restaurants that provides them with the ability to manage their Grubhub business.

When a restaurant becomes a Grubhub partner, they are provided their own Grubhub for Restaurant account, which will allow them to:

  • Manage the ordering process
  • Update their menu as it appears live on the Grubhub site
  • Upload logos and menu photos
  • Schedule a free photography session
  • Review financials
  • Review order history
  • Create promotions
  • Receive data-driven insights as to how their business is performing compared to local restaurants.

After you sign up with Grubhub for Restaurants your menu is listed on the Grubhub Marketplace, and once listed, your restaurant will start appearing on Grubhub.com, Seamless.com, and mobile apps.

You will also have the option of driving customers to your own branded commission-free ordering website with Grubhub Direct.

Once your restaurant is listed, you can easily manage and fulfill pickup and delivery orders with the complimentary tablet you are provided or on your own device.

 

Grubhub exists to serve restaurants and help them achieve their business goals. When you partner with Grubhub, your restaurants will reach brand new customers hungry to order delivery and takeout from local restaurants through our online ordering marketplace.
With a Grubhub partnership, you’ll get:

  • Access to new hungry diners ready to become repeat customers
  • Additional revenue for your restaurant through delivery and takeout orders
  • Increased awareness for your restaurants your area
  • Support from real people, including a 24/7 support team and dedicated Account Success, free of charge
  • Access to hassle-free technology and marketing tools to grow your online business.

Ready to get started with Grubhub? Click here to sign up commission-free for 30 days.

Grubhub for Restaurants exists to serve restaurants and help them achieve their business goals.

When you join Grubhub, your restaurant will be listed on the Grubhub Marketplace, where millions of Grubhub customers are looking to order online from local restaurants. Grubhub can help you reach new customers, build customer loyalty, generate additional revenue through takeout and delivery orders, and increase awareness for your restaurant in your area.

To get started with Grubhub, please click here.

Below is an example of how net profit has changed for restaurants in our network when they partnered with Grubhub for online ordering and delivery services:

 

To see for yourself how Grubhub can deliver profits please use our profitability calculator by clicking here. 

Our system is smart and can track what cuisines individual customers like to order. If someone is likely to order your cuisine based on their previous order history, we boost your menu higher, so that they’re more likely to see you. We spend our marketing dollars where our customers spend their time, so you will see ads on popular websites, at the top of search engines, on TV and in out-of-home placements.

Submit your restaurant name here, and a sales executive will reach out to guide you through this process. All we need is a copy of your menu and a few other basic pieces of information.

If you are a restaurant currently on Grubhub, sign in to your Grubhub for Restaurants account here. You can access your account as an admin or basic user to manage Grubhub orders.

If you are a new Grubhub restaurant partner, you will receive an email to log into your admin account within a few days of signing up with Grubhub. To learn how to create a Grubhub for Restaurants admin account, please click here.

Seamless restaurants can access their account by logging into Grubhub for Restaurants. Please click here to log in.

For a step-by-step guide on how to log into your Grubhub for Restaurants account, please click here.

Grubhub for Restaurants is the self-service tool for restaurants that provides restaurants with the ability to manage their Grubhub business. When you become a Grubhub partner, you are provided your own Grubhub for Restaurants account, which will allow you to:

  • Manage the ordering process
  • Update your menu
  • Upload logos and menu photos
  • Schedule a free photography session
  • Review financials
  • Review order history
  • Create promotions
  • Receive insights as to how your business is performing compared to local restaurants

To learn more bout your Grubhub for Restaurants account please read this article: Getting started with your Grubhub for Restaurants account.

To adjust or access your Grubhub for Restaurant’s account settings, you will need to log into your account. You can log into your account by clicking here.

To learn how to make account adjustments, such as adding new users, adjusting your hours of operations, or setting custom holiday hours, please read Getting started with your Grubhub for Restaurants account.

Grubhub’s Direct Order Toolkit gives restaurants free access to three solutions to help drive online orders without any marketing fees:
Direct Order Link: An ordering link for restaurants to use in their email marketing or to post on their social media accounts.
Direct Order Button: A customizable “Order Now” button for restaurants to put on their own websites
Direct Order QR code: a unique QR code for restaurants to include in printed materials like mailers or signs

Grubhub does not charge any marketing fees for restaurants on these orders– just an ordering processing fee, which the restaurant would face regardless for credit card processing, and a delivery fee if the restaurant wants to use our drivers for delivery.

To learn more about Direct Order Links and your Direct Order Toolkit please read this article: Direct Order Toolkit:  Commission-free online ordering solutions from Grubhub for Restaurants

 

You can access the Grubhub for Restaurants dashboard by logging in to your Grubhub for Restaurants account. Please click here to log in. 

For more details on how to log in to Grubhub for Restaurants please read this step-by-step guide. 

Grubhub+ is our subscription membership program and an opportunity for you to get in front of our most dedicated, high-frequency customers. Subscribers get $0 customer delivery fees.

For restaurants, participating in Grubhub+ is an excellent opportunity to get in front of our most dedicated, high-frequency customers.

Yes, you can use your own delivery fleet to fulfill orders placed at your business by customers using the Grubhub website and mobile app. You can control and modify delivery boundaries and fees from your restaurant portal. When you sign up with Grubhub, you will need to select self-delivery.

Click here to get started with Grubhub and self-delivery.

The Grubhub Restaurant Care Team is here to support Grubhub restaurant partners. The Grubhub Restaurant Care team assists the restaurant in the day-to-day management of their Grubhub account. This includes:

  • Assistance with any billing inquires
  • Contract interpretation questions
  • account settings
  • troubleshooting technological issues
  • updating menus 

To contact Grubhub Restaurant Support, please click here. Please note you will need to sign in to your Grubhub for Restaurants account to contact the Restaurant Support team.

If you are a restaurant owner interested in joining Grubhub for Restaurants, you can fill out the contact form located here. A member of our team will reach out to you. They can answer any questions you may have about partnering with Grubhub for Restaurants.

GRUBHUB FOR RESTAURANTS PRICING

There is no sign-up fee to get listed on Grubhub. Ready to get started with Grubhub? Sign up with Grubhub for Restaurants commission-free for the first 30 days.

It’s free to get listed on the Grubhub Marketplace. If we send you an order, we keep a marketing percentage.

To maximize your exposure on the Grubhub Marketplace and increase your order volumes, we recommend choosing the right pricing package to fit your restaurant’s needs. Our pricing packages can be customized to fit your needs, with commission rates starting as low as 5%.

Currently, we offer three pricing plans that you can customize to fit your unique needs:

  • Basic plan: everything you need to get started on Grubhub Marketplace.
  • Plus: Tools to run promotions and target valuable Grubhub+ customers.
  • Premium: A suite of advanced tools to fully own your Grubhub listing and respond to ratings and reviews

Click here to learn more about our flexible pricing packages.

Grubhub for Restaurants has launched three flexible pricing packages to help support your restaurant’s unique needs:

  • Basic: The basic pricing package includes everything you need to get started on Grubhub Marketplace. 
  • Plus: The plus package includes additional tools to run promotions and promote your restaurant on the Grubhub Marketplace so that you can target valuable Grubhub+ customers.
  • Premium: The premium package features a suite of advanced tools to power your restaurant on the Grubhub Marketplace, maximize your sales potential, and fully own your Grubhub listing.

To customize a pricing package for your restaurant, fill out this form, and a Grubhub representative will reach out to you.

Grubhub is here to help you grow your business on your terms, which is why we offer flexible pricing packages to support your restaurant’s needs with marketing commissions as low as 5%. To learn more about our marketing commissions, please visit our pricing page.

There are no cancellation fees for Grubhub.

PAYMENT

Grubhub handles the transactions. Customers can save their billing information in our app – so it’s easier for them to order from you again and again. We send you the order total, minus our percentage, via your preferred form of payment. You will never pay us anything for any reason; we will always be paying you.

Since Grubhub receives funds from customers and transmits these funds to your restaurant, the IRS considers Grubhub a Third Party Settlement Organization (TPSO).
As stated by the IRS, “Every PSE or other party which submits instructions to transfer funds to the account of a participating merchant, in settlement of reportable payment transactions, must file an information return (Form 1099-K) with respect to each participating payee for that calendar year.

To learn more about 1099-Ks please read this article: Understanding your 1099-K

Grubhub and Seamless offer restaurants the option to receive payments through direct deposit or check.

We recommend setting up direct deposit to receive your payments more quickly. To learn more about setting up direct deposit, please read this article: Getting started with Grubhub for Restaurants: Payments and finances 

Grubhub offers restaurants the option to receive payments through direct deposit or check.

By default, restaurants are paid by monthly check. Direct deposit can be sent weekly, semi-weekly or fortnightly. Checks are mailed monthly on the 5th business day of the month for the previous month.

You can find more information about Grubhub’s payment schedule by clicking here.

MANAGING ORDERS

We recommend you receive orders through our online app, which you can access from any device with an internet connection. We can also send orders to your point-of-sale system, if you use one of our POS partners. You can also receive orders via email or fax. You’ll also receive an automatic phone call within a few minutes, in case you miss any new orders we send you.

Not a Grubhub restaurant partner? Sign up today to start receiving orders from Grubhub!

Yes. You can “start/stop” receiving orders or modify them via your online portal without having to sit on the phone. Our 24/7 customer service team can also assist with live orders.

 

To learn more about modifying orders, please read this article: How to adjust or update orders from your Grubhub for Restaurants account.

No. Customers value transparency, and we would never alter your prices without your explicit permission. Prices on Grubhub reflect prices in store.

To learn more about managing your Grubhub for Restaurants menu please read this article: Managing your Grubhub menu within the Grubhub for Restaurants platform. 

You can change and update your menu on Grubhub at any time.

To learn more about managing your Grubhub for Restaurants menu please read this article: Managing your Grubhub menu within the Grubhub for Restaurants platform.