Grubhub Delivery exchange

Contact-free delivery with Grubhub for Restaurants FAQ

The safety of customers, drivers, and our restaurant partners remains our number one priority. This is why we’re taking additional steps to prioritize the health and safety of our community by offering customers the ability to choose contact-free delivery. 

Below are the most frequently asked questions about contact-free delivery. For more information, please visit Help within the Grubhub for Restaurants portal. Not a Grubhub for Restaurant partner? Sign up to reach local diners ready to order takeout and delivery from your restaurant!

What is a contact-free delivery?

Contact-free delivery lets customers request the order be left at their door, in their lobby, or another place at the delivery location when they’re not available or simply prefer less direct contact.

How do customers request contact-free delivery?

Customers can request contact-free delivery by checking a box or toggle on the order confirmation page in the Grubhub app or website. Customers will also have the option to add additional delivery instructions.

How will I know if a customer has requested a contact-free delivery?

Read delivery instructions carefully. A contact free-delivery will be highlighted and will include- the diner’s preferred drop-off location, a contact method, and any additional instructions.

What do I do if I receive a contact-free order?

If you receive delivery instructions asking for a contact-free delivery follow these simple guidelines:

  • Once your driver arrives at the delivery location, they should contact the customer to make sure they’re available to pick up their order.
  • After your driver confirms the customer is available, leave the order at the requested location and return to their vehicle.
  • Contact the customer to let them know their food is where they requested and ready for pick-up.

Based on information from the Centers for Disease Control and Prevention, we’ve shared recommendations with our driver and restaurant partners, focused on continuing good hygiene, taking care of themselves if they are unwell and using precautions when interacting with others.

The safety of customers, drivers, restaurant partners remains our number one priority. We will continue to monitor the data and recommendations provided by the CDC and WHO, and email you with any updates moving forward