Frequently Asked Questions

• How does Grubhub work?

  Grubhub is an online food delivery marketplace, where restaurant owners can list their establishments for hungry diners to order from. We make it easy to grow your business by providing powerful self-service technology backed by an Account Advisor dedicated to your success. Your Grubhub for Restaurants portal gives you one spot to manage everything Grubhub.

  We offer powerful marketing tools, POS integrations, flexible delivery solutions and more with marketing rates as low as 15% (Grubhub delivery included), no up-front costs, no risks and no long-term commitment.

• When does Grubhub contact restaurants about their integration?

  Grubhub will notify a restaurant about their integration when they receive information from UrbanPiper and retrieve the restaurant’s menu. Restaurants should expect to hear from Grubhub within 1-2 weeks of signing up. If they don’t, they should contact restaurant-integrations@grubhub.com.

• How do restaurants manage their menu with the integration?

  Restaurants should make ALL menu changes on UrbanPiper, NOT on the Grubhub portal. Menus with visibility set to “Ordering Partners” are shown on Grubhub. Menus are refreshed from UrbanPiper on a nightly basis, so updates made to UrbanPiper during the day will be reflected the following day in Grubhub. When restaurants go live on the integration, their existing menu on Grubhub will be overwritten with their menu and images from UrbanPiper.

• What happens when menu items are out of stock?

  Items will appear out of stock on the Grubhub menu in real-time when they are removed on the restaurant’s POS.

• Can restaurants list different menu pricing on Grubhub vs. UrbanPiper menu?

  Yes, restaurants can set different prices on their Grubhub and UrbanPiper POS. To change the price settings on a menu, restaurants should reach out to UrbanPiper’s Customer Care team for assistance.