Frequently Asked Questions

• How does Grubhub work?

  Grubhub is an online food delivery marketplace, where restaurant owners can list their establishments for hungry diners to order from. We make it easy to grow your business by providing powerful self-service technology backed by an Account Advisor dedicated to your success. Your Grubhub for Restaurants portal gives you one spot to manage everything Grubhub.

  We offer powerful marketing tools, POS integrations, flexible delivery solutions and more with marketing rates as low as 15% (Grubhub delivery included), no up-front costs, no risks and no long-term commitment.

• How do merchants sign up for Cloud Kitchens and onboard?

  Merchants can activate the Cloud Kitchens/Grubhub integration by logging into their Cloud Kitchens Shop account and navigating to the integrations page. There, they will be able to select Grubhub and begin the process to activate their integration. A checklist will appear in the customer’s Cloud Kitchens Shop homepage that they must complete in order to activate the integration.

  After completing all of the onboarding steps, Cloud Kitchens will begin reviewing and setting up the configuration in the backend, which takes about 3-4 days. Once the Cloud Kitchens onboarding team has reviewed the configuration, they will send an email to the email address linked to the Cloud Kitchens account to either (1) confirm the configuration was completed successfully and passed on to Grubhub to finish the activation, OR (2) request the merchant make changes.

• When does Grubhub contact merchants about their integration?

  Grubhub will notify a merchant about their integration when they receive information from Cloud Kitchens and retrieve the merchant’s menu. Merchants should expect to hear from Grubhub within 1-2 weeks of signing up. If they don’t, they should contact merchants-integrations@grubhub.com.

• How do merchants manage their menu with the integration?

  Merchants should make ALL menu changes on Cloud Kitchens, NOT on the Grubhub portal. Menus with visibility set to “Ordering Partners” are shown on Grubhub. Menus are refreshed from Cloud Kitchens on a nightly basis, so updates made to Cloud Kitchens during the day will be reflected the following day in Grubhub. When merchants go live on the integration, their existing menu on Grubhub will be overwritten with their menu and images from Cloud Kitchens.

• What happens when menu items are out of stock?

  Items will appear out of stock on the Grubhub menu in real-time when they are removed on the merchant’s Cloud Kitchens POS.

• Can merchants list different menu pricing on Grubhub vs. Cloud Kitchens menu?

  Yes, merchants can set different prices on their Grubhub and Cloud Kitchens POS. To change the price settings on a menu, merchants should reach out to Cloud Kitchens’s Customer Care team for assistance.