Merchants can activate the City Hive/Grubhub integration by logging into their City Hive Shop account and navigating to the integrations page. There, they will be able to select Grubhub and begin the process to activate their integration. A checklist will appear in the customer’s City Hive Shop homepage that they must complete in order to activate the integration.

After completing all of the onboarding steps, City Hive will begin reviewing and setting up the configuration in the backend, which takes about 3-4 days. Once the City Hive onboarding team has reviewed the configuration, they will send an email to the email address linked to the City Hive account to either (1) confirm the configuration was completed successfully and passed on to Grubhub to finish the activation, OR (2) request the merchant make changes.