Frequently Asked Questions

• How does Grubhub work?

  Grubhub is an online food delivery marketplace, where restaurant owners can list their establishments for hungry diners to order from. We make it easy to grow your business by providing powerful self-service technology backed by an Account Advisor dedicated to your success. Your Grubhub for Restaurants portal gives you one spot to manage everything Grubhub.

  We offer powerful marketing tools, POS integrations, flexible delivery solutions and more with marketing rates as low as 15% (Grubhub delivery included), no up-front costs, no risks and no long-term commitment.

• When does Grubhub contact restaurants about their integration?

  Grubhub will notify a restaurant about their integration when they receive information from Shfit4 and retrieve the restaurant’s menu. Restaurants should expect to hear from Grubhub within 1-2 weeks of signing up. If they don’t, they should contact restaurant-integrations@grubhub.com.

• How do restaurants manage their menu with the integration?

  Restaurants should make ALL menu changes through their SkyTab POS, NOT on the Grubhub portal. Menus are refreshed from Shift4 on a nightly basis, so updates made through your SkyTab POS during the day will be reflected the following day in Grubhub. When restaurants go live on the integration, their existing menu on Grubhub will be overwritten with their menu and images from Shift4.

• What happens when menu items are out of stock?

  Items will appear out of stock on the Grubhub menu in real-time when they are removed on the restaurant’s POS.

• Can restaurants list different menu pricing on Grubhub vs. Shift4 menu?

  Yes, restaurants can set different prices on their Grubhub and Shift4 POS. To change the price settings on a menu, restaurants should reach out to Shift4’s Customer Care team for assistance.