Frequently Asked Questions

• How does Grubhub work?

  Grubhub is an online food delivery marketplace, where restaurant owners can list their establishments for hungry diners to order from. We make it easy to grow your business by providing powerful self-service technology backed by an Account Advisor dedicated to your success. Your Grubhub for Restaurants portal gives you one spot to manage everything Grubhub.

  We offer powerful marketing tools, POS integrations, flexible delivery solutions and more with marketing rates as low as 15% (Grubhub delivery included), no up-front costs, no risks and no long-term commitment.

• When does Grubhub contact merchants about their integration?

  Grubhub will notify a merchant about their integration when they receive information from City Hive and retrieve the merchant’s menu. Merchants should expect to hear from Grubhub within 1-2 weeks of signing up. If they don’t, they should contact merchants-integrations@grubhub.com.

• How do merchants manage their menu with the integration?

  Merchants should make ALL menu changes on City Hive, NOT on the Grubhub portal. Menus with visibility set to “Ordering Partners” are shown on Grubhub. Menus are refreshed from City Hive on a nightly basis, so updates made to City Hive during the day will be reflected the following day in Grubhub. When merchants go live on the integration, their existing menu on Grubhub will be overwritten with their menu and images from City Hive.

• What happens when menu items are out of stock?

  Items will appear out of stock on the Grubhub menu in real-time when they are removed on the restaurant’s POS.

• Can merchants list different menu pricing on Grubhub vs. City Hive menu?

  Yes, merchants can set different prices on their Grubhub and City Hive POS. To change the price settings on a menu, merchants should reach out to City Hive’s Customer Care team for assistance.