Frequently Asked Questions

• How does Grubhub work?

  Grubhub is an online food delivery marketplace, where restaurant owners can list their establishments for hungry diners to order from. We make it easy to grow your business by providing powerful self-service technology backed by an Account Advisor dedicated to your success. Your Grubhub for Restaurants portal gives you one spot to manage everything Grubhub.

  We offer powerful marketing tools, POS integrations, flexible delivery solutions and more with marketing rates as low as 15% (Grubhub delivery included), no up-front costs, no risks and no long-term commitment.

• How do restaurants sign up for Toast and onboard?

  Restaurants can activate the Toast/Grubhub integration by logging into their Toast Shop account and navigating to the integrations page. There, they will be able to select Grubhub and begin the process to activate their integration. A checklist will appear in the customer’s Toast Shop homepage that they must complete in order to activate the integration.

  After completing all of the onboarding steps, Toast will begin reviewing and setting up the configuration in the backend, which takes about 3-4 days. Once the Toast onboarding team has reviewed the configuration, they will send an email to the email address linked to the Toast account to either (1) confirm the configuration was completed successfully and passed on to Grubhub to finish the activation, OR (2) request the restaurant make changes.

• When does Grubhub contact restaurants about their integration?

  Grubhub will notify a restaurant about their integration when they receive information from Toast and retrieve the restaurant’s menu. Restaurants should expect to hear from Grubhub within 1-2 weeks of signing up. If they don’t, they should contact restaurant-integrations@grubhub.com.

• How do restaurants manage their menu with the integration?

  Restaurants should make ALL menu changes on Toast, NOT on the Grubhub portal. Menus with visibility set to “Ordering Partners” are shown on Grubhub. Menus are refreshed from Toast on a nightly basis, so updates made to Toast during the day will be reflected the following day in Grubhub. When restaurants go live on the integration, their existing menu on Grubhub will be overwritten with their menu and images from Toast.

• What happens when menu items are out of stock?

  Items will appear out of stock on the Grubhub menu in real-time when they are removed on the restaurant’s Toast POS.

• Can restaurants list different menu pricing on Grubhub vs. Toast POS menu?

  Yes, restaurants can set different prices on their Grubhub and Toast POS menus. To change the price settings on a menu, restaurants should reach out to Toast’s Customer Care team for assistance.