Tips to Improve Your Grubhub Rating

Higher ratings often mean higher revenue. In fact, one study found that a one-star improvement can result in a five to nine percent boost in business.

Ramp up your restaurant’s rating with these key focus areas:

Food quality

  • Add seasonal ingredients to the mix – On average, restaurants offering seasonal menus see a 26 percent uptick in orders compared to those that don’t.
  • Source local ingredients – Nearly 7 out of 10 consumers say they’re more likely to visit restaurants serving locally-sourced ingredients.

Delivery effectiveness

  • Engage in conversation – Use your POS or the Grubhub for Restaurants app to keep customers in-the-know by sending order status updates.
  • Keep staffing simple – Partner with a restaurant delivery service and gain access to vetted, insured delivery drivers at a moment’s notice.

Order accuracy

  • Education is key – Teach your back-of-house staff how to monitor, confirm and complete online orders via POS integration or the Grubhub for Restaurants app.
  • Check, check again – Create processes that ensure each order passes through at least two sets of eyes before heading out the door.

Did you know?

Grubhub’s ratings are based on real customer orders — not just general feelings about a restaurant — to provide the most accurate, real-time picture of restaurant performance. Check out your restaurant’s ratings and customer feedback at the bottom of your Grubhub menu.

Hungry for more?

Check out our guide to improving restaurant reviews.
 
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