How to Deliver More Memorable Customer Experiences

An inviting and memorable customer experience is key to driving regular, repeat business.

But it doesn’t end in the dining room, you can deliver positive experiences through all aspects of your business — whether customers are dining in or ordering online.

Here are 4 ways to start creating memorable interactions with your customers:

  • Tack on a rewards program. Start using a rewards-based system in your restaurant to treat customers after they’ve dined in or ordered takeout. For example, if customers spend a certain amount on their online order, hop on the Grubhub for Restaurants platform to offer a free appetizer or drink with their purchase.
  • Make mobile ordering simple. When customers order from their mobile device, they want a simple, easy-to-use platform. Invest in a mobile-friendly, responsive website to deliver a headache-free ordering experience for customers. Short on time or money? Partner with a third-party service like Grubhub for Restaurants to feature your restaurant menu online.
  • Pay attention to what customers are saying. Online reviews are inevitable in today’s digital world — and for the dozens of glowing reviews you receive, there might be a few less-than-stellar comments. But the way you respond can greatly impact a customer’s perception of your restaurant. Turn a negative experience into a positive one by being prompt and specific about how you will address the customer’s issue now and in the future.
  • Surprise and delight with delivery. Use Grubhub for Restaurants to give your customers a little something special with their order. From branded promotional items to promo codes for their next online order or trip to your restaurant, little gestures go a long way in keeping customers happy.

Everything from the food you serve to the online ordering platform you use impacts how customers feel when they interact with your restaurant. To keep them coming back for more, use these tips to help give them a customer experience they won’t soon forget.

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