Implementing restaurant technology is one of the most effective and efficient ways to get a leg up on the competition. In fact, four in five restaurant operators agree technology increases sales, makes their restaurant more productive and provides a competitive advantage. Interested in restaurant tech, but aren’t sure where to get started? Check out these three tips for implementing restaurant tech in your restaurant’s dining room, kitchen and online for on-the-go diners.
Get your staff up to speed
Teach your front- and back-of-house staff all they need to know about new restaurant tech at least a week or two before rolling it out. Scheduling a training session in advance will enable you to teach everyone about the new technology and give your staff the opportunity to ask any questions they have before the technology is rolled out.
Since everyone learns differently, you should also consider offering both visual and hands-on training for each new piece of technology. From an online forum to office hours, make it convenient for staff members to pose questions after each training session. The more questions you can answer before the restaurant tech goes live, the better chance you have of a smooth and seamless transition.
Expect the unexpected
Make sure your staff knows who to contact in case of any technical hiccups that arise throughout the day. Keep the email address and phone number for any restaurant technology providers posted where staff members can see. At the start of each shift, assign a senior-level employee the responsibility of contacting technical support about any problems with the new piece of restaurant technology. While you may not be able to get the issue fixed right away, you can rest assured knowing it’s in the process of being taken care of.
You should also consider budgeting a few extra dollars for potential repairs later down the road. Preparing for unexpected problems could help ensure your restaurant tech remains in top shape for years to come.
Ask for feedback
Once you’ve implemented a piece of food service technology, the next step is to ask for feedback from diners and employees. Attach a comment card to each check so dine-in customers can offer their thoughts on new restaurant tech such as tableside tablets. For restaurant tech that’s used exclusively by your front- and back-of-house staff, you may want to consider creating an online submission form that can be used to provide anonymous feedback. If time permits, you can also meet with your entire staff once a quarter to discuss larger concerns, opportunities and how you plan to address them.
Interested in more tips on emerging restaurant technology? Click here to download our latest whitepaper, “Restaurant Technology Round Up.”